RM Cloud Service Delivery can assist you with your Google Workspace federation. For further information, please speak to your Sales representative on 01235 645 316 or email getintouch@rm.com, quoting this article.

You are federating Google Workspace to RM Unify but after entering the access code and clicking Next, the error below is displayed:

"An unexpected error occurred while connecting your Google Workspace domain to RM Unify. Please wait a few moments then go back and try again".

You try again but get the same error.

This error occurs if one or more of your existing Google Workspace user accounts has no value for first and/or last name.

1. Log on to the Google Admin console as a Google Workspace administrator.
2. Click Users.
3. Click 'Download users' and then Download.
4. In the downloaded spreadsheet, apply a filter to the 'First name' column.
5. Find any users with '(blank)' or no first name and make a note of their email address.
6. Remove the filter.
7. Apply a filter to the 'Last name' column.
8. Find any users with '(blank)' or no last name and make a note of their email address.
9. Return to the Google Admin Console, Users.
10. For each user with a missing value, select the user to edit.
11. Click Update User.
12. Add a value for first and/or last name.
13. Click Update User.