Users > Managing users > Health check users

Health check users

A health check scans selected items to ensure they are working optimally, and that all the appropriate links exist and are correct. When the health check finds a problem, it attempts to fix it.

Running a health check produces a log file that reports any problems it has found, and any fixes it has made. When you run a health check on many items, it may take some time to complete. We recommend that you only run the health check when users have problems logging on, when folders and users do not display in the Users hierarchy as expected, or when registry policies are not being applied correctly.

When you add a user to the network, a user account is created together with a home folder for the user. The home folder is shared out so that the user can connect to it at logon. The health check scans the links between a user's account, their home folder and the home folder share, and also resets the permissions on the files in the home folder.

To run a health check

  1. From the left-hand pane, expand Picture of the Users icon Users and choose All Users.

  2. From the right-hand pane, right-click the user(s) you want to run the health check on and, from the menu, choose Health Check. The health check starts immediately, and the user being health checked is listed in the right-hand pane with a progress bar.

  3. When the health check has finished, you can view the log file by clicking the View Log button.

Notes

  • You do not have to wait for one health check to complete before you start another health check. You can run up to 10 health checks at the same time.

  • If there is one or more health checks running when you try to close the RM Management Console, you will be warned.

  • Health check is also available by selecting the user and choosing Picture of the Health Check button in the toolbar, or from the Tasks menu by choosing Health Check.

  • You can also run a health check on an establishment, computers, program sets, or staff subject areas.

Related Topics

Managing Users