Explains why you may see a "Sorry but an unexpected error occurred" error message when viewing the 'Deleted users' list of the RM Unify Management Console.

Published: 20 Sep 2023 | Cref: TEC9337182 | Last Updated:20 Sep 2023

Explains how the grace period and restore functionality works within RM Unify and how to apply them to MIS-provisioned user accounts.

Published: 23 Aug 2021 | Cref: TEC8070839 | Last Updated:18 Sep 2023

Explains how RM Unify manages MIS groups, which are synced to Microsoft 365 and Google Workspace, at the end of an academic year.

Published: 13 Jul 2017 | Cref: TEC5786546 | Last Updated:14 Sep 2023

Explains why parent accounts may receive the error message "Sorry but your account has been deleted" when trying to log on to RM Unify.

Published: 16 May 2019 | Cref: TEC6788842 | Last Updated:01 Sep 2023

Explains why clicking 'Sign In' from www.google.co.uk can sometimes result in the user being directed to the RM Unify sign in page.

Published: 12 Apr 2019 | Cref: TEC6760436 | Last Updated:18 Aug 2023

Explains why you are automatically redirected to an RM Unify logon screen when logging onto Google services using a personal account.

Published: 03 Jul 2019 | Cref: TEC6853495 | Last Updated:18 Aug 2023

Explains why the RM Unify Network Provisioning Test Tool reports an error "The performance of the Active Directory is slowing which is preventing the ...

Published: 25 May 2023 | Cref: TEC9186152 | Last Updated:04 Aug 2023

Explains how to upgrade an existing installation of Network Agent v1 to v2.

Published: 15 May 2023 | Cref: TEC9126101 | Last Updated:04 Aug 2023

Details the steps to be followed when enabling RM Unify MIS Sync for 'IRIS Ed:Gen'.

Published: 21 Jun 2023 | Cref: TEC9199494 | Last Updated:04 Aug 2023

Explains why the RM Unify admin may see the "Unexpected error" message and how to address this issue.

Published: 21 Jul 2023 | Cref: TEC9256942 | Last Updated:21 Jul 2023