Explains the cause of the RM Unify Audit log message "SUCCESSWITHISSUES. CC4 reported the User was not created but on inspection the User is in CC4".

Published: 13 Mar 2023 | Cref: TEC8963503 | Last Updated:13 Mar 2023

Explains why students are being shown as members of multiple year groups in RM Unify.

Published: 09 Jul 2020 | Cref: TEC7379573 | Last Updated:13 Jul 2022

Explains why there is an inaccuracy in the 'Last AD scan' and 'Last success' date/time values.

Published: 16 Jun 2014 | Cref: TEC3936788 | Last Updated:19 Jul 2022

Explains how to add and remove child sites from multi-site RM Unify AD Sync.

Published: 09 Aug 2022 | Cref: TEC8711633 | Last Updated:09 Aug 2022

Explains why users may see the error "Oops, something went wrong" when trying to access RM Unify, or linked services such as Microsoft 365 or Google ...

Published: 18 Oct 2019 | Cref: TEC7027091 | Last Updated:23 Sep 2022

"PRIMARYTSAFAILEDPROCESSING Active Directory Services ...

Explains the cause of Audit log error "PRIMARYTSAFAILEDPROCESSING... Active Directory Services through an Exception".

Published: 06 Jan 2021 | Cref: TEC7553803 | Last Updated:29 Sep 2022

Explains the workaround to be performed for the RM Unify Audit log error "UPTERROR.

Published: 05 May 2021 | Cref: TEC7855411 | Last Updated:09 Feb 2023

Explains why an error message "You can't sign in because your account has been temporarily locked due to several incorrect sign in attempts" is ...

Published: 27 May 2016 | Cref: TEC5181451 | Last Updated:27 Feb 2023

Explains how to re-authorise RM Unify access to your domain in Google Workspace.

Published: 13 Jan 2023 | Cref: TEC8972283 | Last Updated:27 Feb 2023

Explains why an RM Schoolboard tile directs users to a different site than the expected.

Published: 06 Sep 2019 | Cref: TEC6943349 | Last Updated:13 Mar 2023