Explains why users are presented with a Windows Security authentication window when using RM Unify SSO URL.

Published: 16 Sep 2016 | Cref: TEC5311297 | Last Updated:09 Dec 2022

Explains why an error message "Sorry but an unexpected error occurred while loading the page" is displayed during an Microsoft 365 or Google ...

Published: 17 Jun 2016 | Cref: TEC5213644 | Last Updated:09 Dec 2022

Explains why RM Unify no longer accepts authentication of Microsoft 365 accounts via the IMAP protocol.

Published: 09 Aug 2018 | Cref: TEC6388830 | Last Updated:08 Dec 2022

Explains why RM Unify users may be unable to sign in to Chromebooks.

Published: 11 Sep 2017 | Cref: TEC5836745 | Last Updated:29 Nov 2022

Details the steps to be followed when enabling RM Unify MIS Sync for Arbor.

Published: 06 Aug 2021 | Cref: TEC7707997 | Last Updated:18 Nov 2022

Outlines some diagnostic information to help troubleshoot user issues with SSL Connect.

Published: 19 Mar 2020 | Cref: TEC7269808 | Last Updated:18 Nov 2022

Describes methods of locking RM Unify accounts and preventing the users from logging in.

Published: 14 Aug 2013 | Cref: TEC3445297 | Last Updated:10 Nov 2022

Details the Microsoft 365 user licensing options available when federated to RM Unify.

Published: 31 Mar 2021 | Cref: TEC7711832 | Last Updated:10 Oct 2022

Explains why one or more students are not placed in their 'year of entry' organisational unit.

Published: 04 Aug 2020 | Cref: TEC7395023 | Last Updated:30 Sep 2022

Explains why users may see the "This account cannot be accessed because the domain is incorrectly configured" error message when trying to access a ...

Published: 03 May 2017 | Cref: TEC5678165 | Last Updated:30 Sep 2022