Explains why one or more students are not placed in their 'year of entry' organisational unit.

Published: 04 Aug 2020 | Cref: TEC7395023 | Last Updated:30 Sep 2022

Explains why users see a looping 'Pick an account' popup, or sign in box, possibly with an "Oops, something went wrong.

Published: 11 Feb 2019 | Cref: TEC6654673 | Last Updated:04 Jan 2023

Explains why users are redirected to an RM Unify 'RM Unify automatic login' page when using RM Unify SSO URL.

Published: 23 Sep 2019 | Cref: TEC6979791 | Last Updated:31 Jan 2023

Explains how to uninstall RM Password Filter.

Published: 20 Jul 2015 | Cref: TEC4669762 | Last Updated:14 Feb 2023

Details the steps required to link your existing Accelerated Reader or Accelerated Maths accounts to your RM Unify accounts.

Published: 04 Nov 2014 | Cref: TEC4197170 | Last Updated:01 Mar 2023

Details why you may see an error message when trying to log in to the Microsoft VLSC using an RM Unify federated Microsoft 365 email address.

Published: 17 Dec 2018 | Cref: TEC6580927 | Last Updated:10 Mar 2023

Details the Microsoft implementation of Microsoft 365 groups and how to restrict the ability to create them.

Published: 19 May 2015 | Cref: TEC4539695 | Last Updated:20 Mar 2023

Explains why a disabled RM Unify user that was provisioned from Active Directory cannot be deleted.

Published: 12 Jan 2017 | Cref: TEC5417467 | Last Updated:10 Jan 2022

Explains why an error message "Sorry, an error occurred while processing your request" is displayed when you click any Microsoft 365 app tile from ...

Published: 19 May 2021 | Cref: TEC7825994 | Last Updated:17 Mar 2022

Explains why users with spaces in their network account names will be prevented from accessing the Internet via RM SafetyNet proxy servers.

Published: 29 May 2020 | Cref: TEC7312071 | Last Updated:12 May 2022