Explains how to use the RM Management Console (RMMC) to deliver a GPO with the Internet Explorer settings required for RM Unify device single sign-on (SSO).

Published: 02 Sep 2015 | Cref: TEC4698403 | Last Updated:14 Feb 2023

Explains how to create a personal tile to link to a Microsoft 365 group.

Published: 12 Dec 2018 | Cref: TEC6568241 | Last Updated:13 Mar 2023

Details how to identify and resolve RM Unify accounts which have been recreated but not re-connected with their Microsoft 365 mailbox.

Published: 14 Dec 2015 | Cref: TEC4871788 | Last Updated:26 Apr 2023

Details the process of updating the first name, last name, display name or role of a CSV/manually created RM Unify user account

Published: 19 Mar 2020 | Cref: TEC7229825 | Last Updated:02 May 2023

Provides steps to configure Groupcall Xporter for SIMS.

Published: 17 Aug 2018 | Cref: TEC6393775 | Last Updated:18 May 2023

Explains the cause of this error: "An error occurred while sending the request.

Published: 22 May 2023 | Cref: TEC9174635 | Last Updated:22 May 2023

Explains why an error message "ERROR,"GetIdentity","The email id of the user selected to send to Unify does not match the required format."" is ...

Published: 11 Mar 2021 | Cref: TEC7747525 | Last Updated:08 Mar 2022

Explains why admin is prompted for a Public Identifier code when adding their Google Workspace domain to the RM Reseller Console.

Published: 28 May 2020 | Cref: TEC7311900 | Last Updated:11 May 2022

User matching (brownfield) for Google Workspace is not possible when Microsoft 365 is already connected to RM Unify.

Published: 09 Dec 2015 | Cref: TEC4904117 | Last Updated:05 Sep 2022

RM Unify Network Agent log error "the user has not been ...

Explains why the error message "the user has not been granted the requested logon type at this computer" may be reported in the RM Unify Network ...

Published: 08 Oct 2021 | Cref: TEC8163051 | Last Updated:06 Sep 2022