Explains why RM Unify will put all your N1, N2 and Reception users into the same groups.

Published: 13 Jul 2022 | Cref: TEC8650119 | Last Updated:13 Jul 2022

Explains why users may not see a green tick next to Google Workspace or Microsoft 365 when signing out of RM Unify.

Published: 25 Jan 2018 | Cref: TEC6072091 | Last Updated:29 Jul 2022

Explains why a disabled RM Unify user that was provisioned from Active Directory cannot be deleted.

Published: 12 Jan 2017 | Cref: TEC5417467 | Last Updated:10 Jan 2022

Explains why an error message "Sorry, an error occurred while processing your request" is displayed when you click any Microsoft 365 app tile from ...

Published: 19 May 2021 | Cref: TEC7825994 | Last Updated:17 Mar 2022

Explains why users with spaces in their network account names will be prevented from accessing the Internet via RM SafetyNet proxy servers.

Published: 29 May 2020 | Cref: TEC7312071 | Last Updated:12 May 2022

Provides a summary of the different AD Sync deployment configurations supported.

Published: 06 Mar 2014 | Cref: TEC3805265 | Last Updated:07 Jul 2020

Explains how any Teaching or Non-Teaching Staff account is able to reset a student user's RM Unify password.

Published: 13 May 2020 | Cref: TEC7270832 | Last Updated:27 Apr 2022

Explains why users may experience issues accessing third-party apps via RM Unify when using an 'old' or superseded browser version.

Published: 13 May 2020 | Cref: TEC7298947 | Last Updated:26 Apr 2022

Describes how to unlink an RM Unify account from an RM SafetyNet account.

Published: 09 Jul 2020 | Cref: TEC7380596 | Last Updated:13 Jul 2022

Explains why an error message "ERROR,"GetIdentity","The email id of the user selected to send to Unify does not match the required format."" is ...

Published: 11 Mar 2021 | Cref: TEC7747525 | Last Updated:08 Mar 2022