Explains how any Teaching or Non-Teaching Staff account is able to reset a student user's RM Unify password.

Published: 13 May 2020 | Cref: TEC7270832 | Last Updated:03 Oct 2024

Explains why the RM Unify AD Sync Configuration tool may fail to register your establishment.

Published: 28 May 2014 | Cref: TEC3908975 | Last Updated:03 Oct 2024

Explains why users with spaces in their network account names will be prevented from accessing the Internet via RM SafetyNet proxy servers.

Published: 29 May 2020 | Cref: TEC7312071 | Last Updated:03 Oct 2024

Explains why an error message "Sorry, an error occurred while processing your request" is displayed when you click any Microsoft 365 app tile from ...

Published: 19 May 2021 | Cref: TEC7825994 | Last Updated:03 Oct 2024

Explains why the RM Unify Management Console may not display the year group for one or more students.

Published: 09 Jul 2014 | Cref: TEC3936052 | Last Updated:03 Oct 2024

Provides steps to block/unblock users in Microsoft 365.

Published: 27 May 2016 | Cref: TEC5030148 | Last Updated:03 Oct 2024

Explains why users may experience issues accessing third-party apps via RM Unify when using an 'old' or superseded browser version.

Published: 13 May 2020 | Cref: TEC7298947 | Last Updated:03 Oct 2024

Provides steps to configure Groupcall Xporter for Facility CMIS.

Published: 17 May 2017 | Cref: TEC5695710 | Last Updated:03 Oct 2024

Explains how to change your credentials on a saved password app in RM Unify.

Published: 18 May 2017 | Cref: TEC5702614 | Last Updated:03 Oct 2024

Explains why registration fails with log error "System.ServiceModel.ProtocolException" and how to resolve it.

Published: 15 Jul 2015 | Cref: TEC4648870 | Last Updated:03 Oct 2024