Details the security and data risks involved in reusing an existing AD account for a new user when Microsoft 365 is federated to RM Unify.

Published: 19 Feb 2015 | Cref: TEC4409412 | Last Updated:03 Oct 2024

Details a known issue where RM Unify accounts continue to be displayed, despite having their super admin rights revoked.

Published: 23 Mar 2021 | Cref: TEC7795037 | Last Updated:03 Oct 2024

Explains why an error message "ERROR,"GetIdentity","The email id of the user selected to send to Unify does not match the required format."" is ...

Published: 11 Mar 2021 | Cref: TEC7747525 | Last Updated:03 Oct 2024

Explains how to delete an AD Sync provisioned RM Unify user that no longer exists in Active Directory.

Published: 13 Jan 2017 | Cref: TEC5477146 | Last Updated:03 Oct 2024

Explains the expected behaviour when accessing locally installed Office desktop apps when you have an Microsoft 365 domain federated to RM Unify.

Published: 16 Feb 2018 | Cref: TEC6099702 | Last Updated:03 Oct 2024

Details the troubleshooting steps required for investigating sync issues (sync stopped, missing users, data, etc.) with Groupcall XE (cloud-based Xporter).

Published: 15 Jun 2023 | Cref: TEC9135665 | Last Updated:01 Oct 2024

Error "PRIMARYTSAFAILEDPROCESSING User: Unable to create ...

Explains the causes of the RM Unify Audit log error "Unable to create folder."

Published: 26 Feb 2021 | Cref: TEC7739080 | Last Updated:11 Sep 2024

Explains how RM Unify manages data retention.

Published: 06 Oct 2017 | Cref: TEC5900881 | Last Updated:11 Sep 2024

Details the RM Unify password policy.

Published: 01 Nov 2017 | Cref: TEC5943089 | Last Updated:06 Sep 2024

Explains why you may see an error, or an unexpected message, when clicking the Education City app tile on your Launch Pad.

Published: 14 Aug 2013 | Cref: TEC3440727 | Last Updated:02 Sep 2024